Kabin Memuru Mülakat Rehberi: 60 İngilizce Soru ve Cevapla Hazırlık Kitabı
- GAMEL HOCA
- Nov 5
- 23 min read
Kabin Memuru Mülakat Rehberi: 60 İngilizce Soru & Cevap + Hazırlık Taktikleri
Kabin memuru mülakatlarına hazırlanıyor musun? Türkçe ve İngilizce sorulara uygun, A2→B1 seviyesine göre hazırlanmış 60 örnek soru ve üçer model cevap ile tam kapsamlı rehber burada.
Başarılı olmak için gereken İngilizce iletişim becerileri, mülakat taktikleri ve havayolu değerlendirme süreçleri hakkında pratik ipuçları seni bekliyor.
Havayolları (Turkish Airlines, Pegasus, Emirates gibi) başvuru süreçlerinde ingilizce değerlendirme ve davranışsal sorulara büyük önem verir. Sadece “iyi İngilizce bilmek” yetmez — doğru cevap yapısı, profesyonel duruş ve gerçek uçuş senaryolarında nasıl davranacağınızı göstermeniz gerekir. Bu rehberde her soruya üç seviyede örnek cevap verdik: Basit (A2), Orta (A2–B1) ve Profesyonel (B1) — böylece hem yeni başlayanlar hem de pratik yapmak isteyenler fayda sağlar.
Rehberin sonunda ayrıca mülakat provası, CV ipuçları ve sık yapılan hatalar listesi bulunuyor. Daha fazla ücretsiz kaynak ve video için web sitemizdeki materyalleri, Udemy kurslarımızı ve YouTube kanalımızı ziyaret etmeyi unutma. (Ücretsiz 2 Udemy kursu + 4 ücretsiz e-kitap) — daha fazlası için: gamelhoca.com ve YouTube kanalımız.
Interview Part 1: Personal & Motivation (Questions 1–10).
✈️ 1) Tell me about yourself.
(Kendinizi tanıtın.)
Bu soruda, geçmişiniz, eğitiminiz ve kişisel özellikleriniz hakkında kısa ve düzenli şekilde konuşmanız bekleniyor. Kişisel bilgiler, eğitim ve neden bu işi istediğinizi anlatabilirsiniz.
Answer 1 – Simple (A2):
My name is Ayşe. I am 22 years old and I live in Istanbul. I study Aviation Management. I am friendly and I like helping people.
Answer 2 – Better (A2–B1):
My name is Ayşe, and I’m 22 years old. I’m studying Aviation Management at Istanbul University. I enjoy working with people and I’m very interested in travel and customer service.
Answer 3 – Best (B1):
My name is Ayşe Yılmaz. I’m 22 years old and currently studying Aviation Management at Istanbul University. I’m a positive, responsible, and friendly person who enjoys helping others. I love traveling and meeting new people, which is why I believe being a cabin crew member suits me perfectly.
✈️ 2) Why do you want to be a cabin crew member?
(Neden kabin memuru olmak istiyorsunuz?)
Bu soruda motivasyonunuzu açıklamanız gerekiyor. Uçmak, insanlara yardım etmek, yeni kültürler tanımak gibi sebepler verebilirsiniz.
Answer 1 – Simple (A2):
Because I like traveling and meeting new people. I want to work in the sky and help passengers.
Answer 2 – Better (A2–B1):
I want to be a cabin crew because I love traveling and helping people. I think it’s an exciting job where I can improve myself and see different countries.
Answer 3 – Best (B1):
I’ve always loved the idea of working in the sky, meeting people from around the world, and providing great service. Being a cabin crew allows me to combine my passion for travel, communication, and customer care in one career.
✈️ 3) What do you know about our airline?
(Havayolu şirketimiz hakkında ne biliyorsunuz?)
Bu soruda, şirkete özel bilgi vermeniz gerekir. Örneğin: kuruluş yılı, hizmet kalitesi, uçtuğu ülkeler veya slogan.
Answer 1 – Simple (A2): Your airline is very famous. You fly to many countries and give good service.
Answer 2 – Better (A2–B1): Your airline is one of the best in the world. You have many international destinations and are known for professional service and hospitality.
Answer 3 – Best (B1): I know that your airline is one of the leading airlines in the world. You fly to over 120 countries and are known for excellent safety standards and high-quality customer service. I admire your reputation for connecting people across the world.
✈️ 4) Why do you want to work for this airline specifically?
(Neden özellikle bu havayolu şirketinde çalışmak istiyorsunuz?)
Bu soruda, şirkete olan özel ilgiyi göstermeniz beklenir. “Sizin değerleriniz bana yakın” gibi sebeplerle açıklayın.
Answer 1 – Simple (A2): Because your airline is very good and professional. I want to be part of your team.
Answer 2 – Better (A2–B1): I want to work for your airline because it’s one of the most respected companies. You care about your passengers and employees.
Answer 3 – Best (B1): I admire your airline’s strong reputation for professionalism and customer care. I want to be part of a team that represents quality, safety, and hospitality. I believe I can grow and learn a lot from your company.
✈️ 5) What are your strengths?
(Güçlü yönleriniz nelerdir?)
Bu soruda olumlu özelliklerinizi anlatın. Örneğin: sabırlı, sorumlu, iletişim becerileri güçlü, takım çalışmasına yatkın vb.
Answer 1 – Simple (A2):
I am friendly and patient. I like helping people.
Answer 2 – Better (A2–B1):
My strengths are communication and teamwork. I’m a calm person and I always try to stay positive in difficult situations.
Answer 3 – Best (B1): I would say my main strengths are communication, responsibility, and empathy. I stay calm under pressure and always focus on creating a positive experience for others.
✈️ 6) What are your weaknesses?
(Zayıf yönleriniz nelerdir?)
Bu soruda dürüst olun ama profesyonel kalın. Zayıf yönünüzü söylerseniz, nasıl geliştirdiğinizi de açıklayın.
Answer 1 – Simple (A2):
Sometimes I am shy, but I try to speak more with people.
Answer 2 – Better (A2–B1):
I used to be a little nervous when speaking in front of people, but I’m improving by practicing more and joining group activities.
Answer 3 – Best (B1):
I used to be a bit perfectionist, always wanting everything to be perfect. But I’ve learned to manage my time better and focus on doing my best without stressing too much.
✈️ 7) How does your family feel about your decision to become cabin crew?
(Aileniz kabin memuru olma kararınız hakkında ne düşünüyor?)
Ailenizin sizi desteklediğini belirtin. Bu, kararlılığınızı gösterir.
Answer 1 – Simple (A2):
My family supports me. They are happy with my decision.
Answer 2 – Better (A2–B1):
My family is very supportive. They know this job makes me happy and they are proud of me.
Answer 3 – Best (B1):
My family fully supports my decision. They know I’ve always been passionate about aviation and helping people, and they encourage me to follow my dream career as a cabin crew member.
✈️ 8) Where do you see yourself in 5 years?
(5 yıl sonra kendinizi nerede görüyorsunuz?)
Bu soruda kariyer hedefinizi söyleyin. Gerçekçi olun: kabin amiri, eğitimci veya uzun süreli çalışmak gibi.
Answer 1 – Simple (A2):
I want to still work as a cabin crew and be better.
Answer 2 – Better (A2–B1):
In 5 years, I want to be an experienced cabin crew member and maybe a senior in my team.
Answer 3 – Best (B1):
In 5 years, I see myself as an experienced and trusted cabin crew member, possibly training new staff and continuing to grow within your airline.
✈️ 9) How would your friends or colleagues describe you?
(Arkadaşlarınız veya iş arkadaşlarınız sizi nasıl tanımlar?)
Burada kişisel özelliklerinizi başkalarının gözünden anlatın: pozitif, yardımsever, güvenilir gibi.
Answer 1 – Simple (A2):
They say I am friendly and kind.
Answer 2 – Better (A2–B1):
My friends say I am always positive, helpful, and easy to talk to.
Answer 3 – Best (B1):
My colleagues would describe me as a positive, responsible, and supportive person. They know I always try to make people feel comfortable and work well in a team.
✈️ 10) What makes you a good fit for the cabin crew role?
(Bu iş için neden uygun bir adaysınız?)
Kendinizi bu işe uygun yapan özellikleri anlatın: sabır, müşteri hizmeti, iletişim becerileri, güleryüz.
Answer 1 – Simple (A2):
Because I am friendly and like helping people.
Answer 2 – Better (A2–B1):
I think I’m a good fit because I’m patient, polite, and enjoy serving others. I always try to make people feel happy.
Answer 3 – Best (B1):
I believe I’m a great fit for this role because I have strong communication skills, a positive attitude, and a genuine passion for helping others. I can stay calm in any situation and always aim to provide excellent service to passengers.
Part 2: Customer Service & Communication (Questions 11–18)
✈️ 11) What does excellent customer service mean to you?
(Mükemmel müşteri hizmeti sizin için ne anlama geliyor?)
Bu soruda, iyi müşteri hizmetinin ne olduğunu açıklayın. Misafiri memnun etmek, güleryüzlü olmak, ve yardım etmekten bahsedin.
Answer 1 – Simple (A2):
It means being kind and helpful to passengers.
Answer 2 – Better (A2–B1):
Excellent customer service means helping passengers with a smile and making sure they are happy and comfortable during the flight.
Answer 3 – Best (B1):
For me, excellent customer service means going beyond expectations — listening to passengers’ needs, treating them with respect, and making sure they feel safe and comfortable throughout their journey.
✈️ 12) Give an example of a time you delivered great customer service.
(Mükemmel müşteri hizmeti sunduğunuz bir zamanı anlatın.)
Gerçek bir örnek verin. Birine yardım ettiğiniz bir olayı anlatabilirsiniz.
Answer 1 – Simple (A2):
One time a customer was lost. I showed her the right way and she was very happy.
Answer 2 – Better (A2–B1):
Once, a passenger asked for help with directions at the airport. I took time to guide her and made sure she found her gate. She thanked me with a big smile.
Answer 3 – Best (B1):
When I was working at the airport information desk, a family missed their connecting flight. I calmly explained the process, helped them rebook their tickets, and offered water while they waited. They appreciated my kindness and patience.
✈️ 13) Tell me about a time you dealt with a difficult customer.
(Zor bir müşteriyle ilgilendiğiniz bir zamanı anlatın.)
Bu soruda, sabırlı ve profesyonel kaldığınızı gösterin. Asla tartışmadığınızı belirtin.
Answer 1 – Simple (A2):
A customer was angry. I stayed calm and tried to help him.
Answer 2 – Better (A2–B1):
Once, a customer was upset about a delay. I listened to him carefully, apologized, and explained the reason. He felt calmer after that.
Answer 3 – Best (B1):
A passenger once complained about a delayed flight. I listened patiently, showed understanding, and explained the situation clearly. I offered him a drink while he waited. Staying calm helped to make him feel respected and relaxed.
✈️ 14) How would you handle an angry or rude passenger?
(Kızgın veya kaba bir yolcuya nasıl davranırsınız?)
Bu soruda sabırlı, profesyonel ve nazik kalmanız gerektiğini anlatın. Asla tartışmaya girmeyin.
Answer 1 – Simple (A2):
I stay calm and speak politely. I try to help the passenger.
Answer 2 – Better (A2–B1):
I would listen carefully, stay polite, and try to understand why they are angry. I would do my best to solve the problem.
Answer 3 – Best (B1):
I would remain calm and professional, listen to the passenger’s concern, and show empathy. I believe staying polite and calm helps to calm the passenger too, and then I can find the best solution.
✈️ 15) How would you deal with a passenger who refuses to follow safety instructions?
(Güvenlik talimatlarına uymayan bir yolcuya nasıl davranırsınız?)
Burada otoriter ama nazik bir şekilde nasıl davranacağınızı anlatın. Kuralları sabırla açıklamanız beklenir.
Answer 1 – Simple (A2):
I would ask the passenger politely to follow the rules.
Answer 2 – Better (A2–B1):
I would kindly explain that safety rules are very important for everyone. If the passenger still refuses, I would inform the senior crew member.
Answer 3 – Best (B1):
I would politely remind the passenger that safety rules are for their protection and the safety of all passengers. If they continue to refuse, I would calmly report the situation to my supervisor or the purser for further assistance.
✈️ 16) What would you do if a passenger complains about their seat or food?
(Bir yolcu koltuğundan veya yemeğinden şikayet ederse ne yaparsınız?)
Burada müşteri memnuniyetine önem verin. Özür dileyip çözüm arayın.
Answer 1 – Simple (A2):
I say sorry and try to help or change the seat or food.
Answer 2 – Better (A2–B1):
I would apologize politely and try to find a solution, like offering another seat or meal if possible.
Answer 3 – Best (B1):
I would apologize sincerely, listen to the passenger’s concern, and offer an alternative if available. Even if I can’t change the situation, I would make sure the passenger feels heard and respected.
✈️ 17) How would you calm a nervous or anxious flyer?
(Uçmaktan korkan veya endişeli bir yolcuyu nasıl sakinleştirirsiniz?)
Burada empati, sabır ve iyi iletişim becerilerinizi gösterin.
Answer 1 – Simple (A2):
I speak kindly and tell them everything is safe.
Answer 2 – Better (A2–B1):
I would talk calmly, smile, and explain that flying is safe. I would try to make them feel comfortable.
Answer 3 – Best (B1):
I would approach the passenger gently, talk calmly, and assure them that flying is very safe. I would stay nearby, check on them during the flight, and offer water or something to distract them, like a magazine.
✈️ 18) What would you do if two passengers were arguing?
(İki yolcu tartışıyorsa ne yaparsınız?)
Bu soruda, çatışmayı profesyonelce ve sakinlikle nasıl yöneteceğinizi anlatın.
Answer 1 – Simple (A2):
I ask them to stay calm and speak politely.
Answer 2 – Better (A2–B1):
I would separate them and listen to both sides. I would stay calm and try to solve the problem politely.
Answer 3 – Best (B1):
I would stay calm and professional, ask both passengers to lower their voices, and try to understand the reason for the argument. If needed, I would move one passenger to another seat and inform the senior cabin crew to handle the situation properly.
Part 3: Teamwork & Work Ethic (Questions 19–23)
✈️ 19) Describe a time you worked as part of a team.
(Bir ekip içinde çalıştığınız bir zamanı anlatın.)
Bu soruda ekip çalışması tecrübenizi anlatın. İş, okul projesi veya gönüllü çalışma olabilir. Takım ruhu, iletişim ve yardımlaşma vurgulayın.
Answer 1 – Simple (A2):
I worked in a team at school. We helped each other and finished our project together.
Answer 2 – Better (A2–B1):
I worked in a group at university for a presentation. We shared tasks and supported each other. It was a great teamwork experience.
Answer 3 – Best (B1):
During my studies, I worked in a team to prepare a big aviation project. I was responsible for the presentation part. We communicated well, respected each other’s ideas, and completed the project successfully. It taught me the importance of cooperation and trust.
✈️ 20) Tell me about a time you had a conflict with a colleague and how you solved it.
(Bir iş arkadaşınızla yaşadığınız bir anlaşmazlığı ve nasıl çözdüğünüzü anlatın.)
Bu soruda olgunluk ve çözüm odaklı davranış göstermeniz beklenir. Kavga değil, iletişim yoluyla çözüm anlatın.
Answer 1 – Simple (A2):
One time I didn’t agree with my friend. We talked and solved the problem.
Answer 2 – Better (A2–B1):
I had a small disagreement with a classmate about a project. I listened to her ideas and we found a good solution together.
Answer 3 – Best (B1):
Once, I had a disagreement with a colleague about how to organize a task. Instead of arguing, I asked to discuss it calmly. We listened to each other’s opinions and found a middle point. It made our teamwork stronger and more respectful.
✈️ 21) How would you handle working with a teammate you don’t get along with?
(İyi anlaşamadığınız bir ekip arkadaşıyla nasıl çalışırsınız?)
Burada profesyonellik, olgunluk ve empati göstermelisiniz. İşe odaklandığınızı belirtin.
Answer 1 – Simple (A2):
I stay polite and do my job. I try to work together.
Answer 2 – Better (A2–B1):
Even if I don’t get along with someone, I stay respectful and focus on the work. I try to understand their point of view.
Answer 3 – Best (B1):
If I have a teammate I don’t connect well with, I remain professional and respectful. I focus on our common goal and communicate clearly. I believe in teamwork, so I would do my best to cooperate for the success of the team.
✈️ 22) Why is teamwork important in the aviation industry?
(Havacılık sektöründe ekip çalışması neden önemlidir?)
Bu soruda, uçuş güvenliği ve koordinasyonun önemini açıklayın. Kabin ekibi bir takım olarak çalışmalıdır.
Answer 1 – Simple (A2):
Because we need to help each other and work together for safety.
Answer 2 – Better (A2–B1):
Teamwork is important because cabin crew must cooperate during the flight to keep passengers safe and happy.
Answer 3 – Best (B1):
Teamwork is essential in aviation because safety and service depend on strong communication and coordination. Every crew member has a role, and by working together we can respond quickly and effectively in any situation.
✈️ 23) Do you prefer working alone or as part of a team?
(Tek başına mı yoksa ekip olarak mı çalışmayı tercih edersiniz?)
Burada ekip çalışmasına uygun olduğunuzu belirtin. Kabin ekibi bir ekip işidir.
Answer 1 – Simple (A2):
I like working in a team.
Answer 2 – Better (A2–B1):
I enjoy working in a team because we can help and support each other.
Answer 3 – Best (B1):
I prefer working as part of a team because I believe collaboration brings better results. In a team, we can share ideas, support one another, and make sure passengers always receive the best service.
Part 4: Cultural Awareness & Personality (Questions 24–29)
✈️ 24) How would you deal with passengers from different cultures?
(Farklı kültürlerden gelen yolcularla nasıl ilgilenirsiniz?)
Bu soruda, saygı, anlayış ve açık fikirli olduğunuzu göstermeniz gerekir. Her kültüre eşit davranın.
Answer 1 – Simple (A2):
I respect all passengers and treat everyone the same.
Answer 2 – Better (A2–B1):
I know people are different, so I always stay polite and respectful. I try to understand their culture and make them feel comfortable.
Answer 3 – Best (B1):
I always show respect and understanding toward passengers from different cultures. I avoid assumptions and try to learn about their preferences, communication style, and customs to make them feel valued and welcome on board.
✈️ 25) What challenges do you expect in a multicultural working environment?
(Çok kültürlü bir çalışma ortamında hangi zorlukları bekliyorsunuz?)
Burada, kültürel farklılıklardan doğabilecek iletişim sorunlarını söyleyin ama esnek ve pozitif olduğunuzu da belirtin.
Answer 1 – Simple (A2):
Maybe communication can be hard sometimes, but I can adapt.
Answer 2 – Better (A2–B1):
Different cultures may have different ways of speaking or working. I think the challenge is to understand each other, but I am patient and open-minded.
Answer 3 – Best (B1):
In a multicultural team, communication styles and habits may differ. The challenge is to adapt quickly, but I enjoy learning from others and believe diversity makes the team stronger and more creative.
✈️ 26) What qualities should a cabin crew member have?
(Bir kabin memurunda hangi özellikler olmalıdır?)
Burada kişisel özellikleri vurgulayın: sabır, güleryüz, sorumluluk, iletişim, stres yönetimi.
Answer 1 – Simple (A2):
A cabin crew member should be kind, polite, and patient.
Answer 2 – Better (A2–B1):
Cabin crew must be friendly, calm, responsible, and good at communication.
Answer 3 – Best (B1):
A great cabin crew member should have strong communication skills, empathy, and patience. They must be professional, calm under pressure, and always ready to help passengers with a smile.
✈️ 27) How do you handle stress or pressure?
(Stresli veya baskı altında nasıl davranırsınız?)
Burada kendinizi kontrol edebildiğinizi, sakin kaldığınızı ve çözüm odaklı olduğunuzu gösterin.
Answer 1 – Simple (A2):
I stay calm and take a deep breath.
Answer 2 – Better (A2–B1):
When I feel stressed, I stay calm, focus on my work, and try to think clearly.
Answer 3 – Best (B1):
I handle stress by staying calm and focusing on the solution, not the problem. I take deep breaths, organize my thoughts, and keep a positive attitude to manage pressure effectively.
✈️ 28) Can you work long, irregular hours, weekends, and holidays?
(Uzun, düzensiz saatlerde, hafta sonları ve tatillerde çalışabilir misiniz?)
Bu soruda esnek olduğunuzu ve işinizi sevdiğinizi belirtin. Uçuşlar bu şekilde olur.
Answer 1 – Simple (A2):
Yes, I can. I am ready for that.
Answer 2 – Better (A2–B1):
Yes, I can work long or irregular hours. I understand it’s part of this job.
Answer 3 – Best (B1):
Yes, absolutely. I understand that cabin crew often work at different times, including weekends and holidays. I’m flexible and ready to adjust because I love this career and its lifestyle.
✈️ 29) What makes you confident that you can adapt to different situations?
(Farklı durumlara uyum sağlayabileceğinizden neden eminsiniz?)
Bu soruda esnekliğinizi, uyum yeteneğinizi ve öğrenme isteğinizi anlatın.
Answer 1 – Simple (A2):
Because I am flexible and open to change.
Answer 2 – Better (A2–B1):
I can adapt easily because I stay calm and try to understand the situation before reacting.
Answer 3 – Best (B1):
I believe I can adapt well because I’m flexible, calm, and open-minded. I always try to learn quickly and adjust my behavior to handle new challenges professionally.
Part 5: Safety & Professionalism (Questions 30–34)
✈️ 30) What is more important: safety or customer service? Why?
(Hangisi daha önemli: güvenlik mi müşteri hizmeti mi? Neden?)
Bu soruda “güvenlik her zaman birinci önceliktir” mesajını vermelisiniz. Ancak müşteri hizmetinin de önemli olduğunu kısaca belirtin.
Answer 1 – Simple (A2):
Safety is more important because it protects everyone.
Answer 2 – Better (A2–B1):
Safety is the most important because passengers’ lives come first. But good customer service also helps people feel calm and safe.
Answer 3 – Best (B1):
Safety is always the top priority because our main responsibility is to protect passengers and crew. However, customer service is also important because it helps create a comfortable and positive flight experience while keeping safety in mind.
✈️ 31) What would you do if you saw smoke in the cabin?
(Kabinde duman görürseniz ne yaparsınız?)
Bu soruda paniğe kapılmadan doğru prosedürleri izlediğinizi gösterin.
Answer 1 – Simple (A2):
I would stay calm and tell the senior crew member.
Answer 2 – Better (A2–B1):
If I see smoke, I stay calm, inform the purser, and follow the safety procedure.
Answer 3 – Best (B1):
If I notice smoke in the cabin, I would immediately stay calm, alert the senior cabin crew or the purser, and follow all emergency procedures. My goal would be to keep passengers calm and ensure everyone’s safety.
✈️ 32) What would you do if a passenger became sick during the flight?
(Bir yolcu uçuş sırasında hastalanırsa ne yaparsınız?)
Burada sakinlik, yardımseverlik ve prosedür bilgisi önemli. Yardım edin ama profesyonelce davranın.
Answer 1 – Simple (A2):
I help the passenger and call the senior crew.
Answer 2 – Better (A2–B1):
I would check how the passenger feels, inform the senior cabin crew, and help as much as possible.
Answer 3 – Best (B1):
If a passenger became sick, I would stay calm, check their condition, and inform the senior crew. I would follow first aid training and, if needed, ask if there’s a doctor on board. Keeping the passenger comfortable and safe would be my priority.
✈️ 33) How would you deal with a drunk passenger?
(Sarhoş bir yolcuyla nasıl ilgilenirsiniz?)
Bu soruda sabırlı, profesyonel ve güvenlik odaklı olduğunuzu gösterin. Kaba olmayın, ama net olun.
Answer 1 – Simple (A2):
I stay calm and speak politely. I tell the senior crew.
Answer 2 – Better (A2–B1):
I would talk politely but firmly. If the passenger is too drunk, I would inform my supervisor and follow safety rules.
Answer 3 – Best (B1):
I would remain calm and professional, speak politely but firmly, and try to prevent any disturbance. I would stop serving alcohol and inform the senior crew immediately so we can manage the situation according to safety procedures.
✈️ 34) What would you do in an emergency landing situation?
(Acil iniş durumunda ne yaparsınız?)
Bu soruda, prosedürlere bağlı kaldığınızı ve panik yapmadığınızı belirtin. Güvenlik ve rehberlik önemlidir.
Answer 1 – Simple (A2):
I stay calm and follow the safety instructions.
Answer 2 – Better (A2–B1):
I would stay calm, give clear instructions to passengers, and help them follow safety positions.
Answer 3 – Best (B1):
In an emergency landing, I would remain calm, communicate clearly with passengers, and make sure everyone follows the brace position and instructions. I would check seatbelts, exits, and assist passengers while keeping safety as the top priority.
Part 6: Airline Image & Lifestyle (Questions 35–40)
✈️ 35) Why do you want to work for our airline?
(Neden bizim havayolumuzda çalışmak istiyorsunuz?)
Burada şirketi tanıdığınızı ve markayı beğendiğinizi göstermeniz çok önemli. “I love your company because it’s big” demek yeterli değil — biraz kişisel bir dokunuş ekleyin.
Answer 1 – Simple (A2):
Because your airline is very famous and professional.
Answer 2 – Better (A2–B1):
Because your airline has a great reputation for safety and service. I want to be part of your team.
Answer 3 – Best (B1):
I want to work for your airline because it has an excellent reputation for safety, service, and teamwork. I admire how your company treats passengers with care and represents quality. I believe I can contribute positively to your image and grow with the company.
✈️ 36) How would you describe good teamwork?
(İyi ekip çalışmasını nasıl tanımlarsınız?)
Burada birlikte çalışmanın önemini vurgulayın. Yardımsever, saygılı, iletişimi güçlü biri olduğunuzu gösterin.
Answer 1 – Simple (A2):
Helping each other and working together.
Answer 2 – Better (A2–B1):
Teamwork means helping, supporting, and respecting each other to reach the same goal.
Answer 3 – Best (B1):
Good teamwork means clear communication, respect, and support among colleagues. When everyone helps each other and shares responsibility, the team becomes stronger and passengers receive better service.
✈️ 37) How do you feel about working with people from different cultures?
(Farklı kültürlerden insanlarla çalışmak hakkında ne düşünüyorsunuz?)
Burada açık fikirli, saygılı ve öğrenmeye hevesli olduğunuzu belirtin.
Answer 1 – Simple (A2):
I like it. It is interesting to learn from other people.
Answer 2 – Better (A2–B1):
I enjoy working with people from different cultures because we can learn from each other.
Answer 3 – Best (B1):
I really enjoy working in an international team. It helps me learn new ideas, respect different traditions, and improve communication skills. I believe diversity makes the team stronger and more creative.
✈️ 38) What are the challenges of being a cabin crew member?
(Kabin memuru olmanın zorlukları nelerdir?)
Bu soruda gerçekçi olun ama aynı zamanda motive kaldığınızı gösterin.
Answer 1 – Simple (A2):
Working long hours and being away from family.
Answer 2 – Better (A2–B1):
Sometimes we work long hours or travel a lot, but I think it is part of the job.
Answer 3 – Best (B1):
The challenges include long working hours, time zone changes, and being away from home. However, I see these as part of an exciting lifestyle. Meeting new people and visiting new countries make it all worth it.
✈️ 39) How would you balance your personal life and work life?
(Kişisel hayatınızla iş hayatınızı nasıl dengelersiniz?)
Burada planlı, disiplinli ve pozitif olduğunuzu belirtin.
Answer 1 – Simple (A2):
I plan my time well and rest when I can.
Answer 2 – Better (A2–B1):
I try to organize my schedule and use my free days for family and hobbies.
Answer 3 – Best (B1):
I believe balance comes from good planning. I try to use my free time to rest, spend time with family, and do things I love. This helps me stay positive and give my best at work.
✈️ 40) Where do you see yourself in five years?
(Beş yıl sonra kendinizi nerede görüyorsunuz?)
Burada kariyer hedefinizi sade ama motive şekilde anlatın. “I don’t know” demek kötü bir izlenim bırakır.
Answer 1 – Simple (A2):
Still working as a cabin crew.
Answer 2 – Better (A2–B1):
In five years, I want to be an experienced cabin crew and maybe a senior member.
Answer 3 – Best (B1):
In five years, I see myself as a professional and experienced cabin crew member, possibly training new staff. I want to grow in my career and continue representing the airline with pride.
✈️ Part 7: Problem Solving & Decision Making
41) Describe a time when you had to make a quick decision.
(Hızlı bir karar vermeniz gereken bir zamanı anlatın.)
Amaç: Baskı altında mantıklı düşünebildiğinizi göstermek.
Simple:
One day, a passenger dropped water on the floor. I quickly cleaned it to prevent someone from slipping.
Better:
Once, a passenger spilled water during service. I reacted quickly and cleaned it to avoid any accident. The passenger thanked me.
Best:
During my internship, a passenger spilled water near the aisle. I immediately took paper towels and cleaned it before anyone slipped. I also calmly reassured the passenger. Quick thinking and calm action helped maintain safety and comfort.
42) What would you do if you made a mistake during a flight?
(Bir uçuş sırasında hata yaparsanız ne yaparsınız?)
Simple:
I say sorry and fix my mistake.
Better:
If I make a mistake, I apologize and try to correct it quickly.
Best:
If I make a mistake, I would first apologize sincerely, take responsibility, and correct it immediately. Then I would inform my senior crew if needed, so the situation doesn’t affect service or safety.
43) How would you react if your supervisor corrected you in front of passengers?
(Amiriniz sizi yolcuların önünde düzeltirse nasıl tepki verirsiniz?)
Simple:
I listen and stay calm.
Better:
I stay calm and accept the correction politely. I can learn from it.
Best:
I would remain professional, smile, and accept the correction politely. Later, I might ask for feedback privately to improve. I believe teamwork and respect are more important than pride.
✈️ Part 8: Emotional Intelligence & Attitude
44) How do you stay positive during long or stressful flights?
(Uzun veya stresli uçuşlarda nasıl pozitif kalırsınız?)
Simple:
I smile and think positive.
Better:
I focus on passengers and try to stay positive with a smile.
Best:
I try to stay positive by focusing on helping passengers and supporting my team. Listening to music or resting before flights also helps me keep good energy and attitude.
45) How do you handle criticism?
(Eleştirilerle nasıl başa çıkarsınız?)
Simple:
I listen and try to improve.
Better:
I don’t take criticism personally. I listen and use it to learn.
Best:
I accept feedback positively because it helps me improve. I thank the person for sharing and try to apply the advice next time. Growth is part of being professional.
46) What motivates you to do your best at work?
(İşinizde en iyisini yapmanız için sizi motive eden şey nedir?)
Simple:
Happy passengers motivate me.
Better:
When passengers are happy, I feel proud and motivated.
Best: Seeing passengers smile and knowing I made their flight comfortable motivates me. I also feel proud to represent the airline and be part of a professional team.
✈️ Part 9: Service Scenarios & Real Situations
47) What would you do if a passenger asked for something that is not available?
(Bir yolcu mevcut olmayan bir şey isterse ne yaparsınız?)
Simple:
I say sorry and offer something else.
Better:
I apologize politely and suggest another option.
Best:
I would apologize kindly and explain that the item is unavailable. Then I would offer an alternative or find another way to make the passenger satisfied.
48) How would you handle a crying child on board?
(Uçakta ağlayan bir çocuk olursa ne yaparsınız?)
Simple:
I smile and try to calm the child.
Better:
I talk to the parents and offer help to calm the child.
Best:
I would approach the parents calmly, offer tissues or small distractions like coloring pages, and show empathy. Keeping both parents and nearby passengers comfortable is my goal.
49) What would you do if a passenger ignored your safety instructions?
(Bir yolcu güvenlik talimatlarını görmezden gelirse ne yaparsınız?)
Simple:
I tell them again politely.
Better:
I politely remind them of the safety rules.
Best:
I would politely repeat the instruction and explain the importance of safety for everyone. If they still refuse, I would inform my senior crew member immediately.
50) What would you do if you found a lost item on the plane?
(Uçakta kayıp bir eşya bulursanız ne yaparsınız?)
Simple:
I give it to my supervisor.
Better:
I report it to the senior crew and keep it safe.
Best:
I would take the item carefully, report it to the purser or senior crew, and follow the lost-and-found procedure to ensure it’s safely returned.
✈️ Part 10: Adaptability & Career Vision
51) How do you adapt to new environments quickly?
(Yeni ortamlara nasıl hızlı alışıyorsunuz?)
Simple:
I stay friendly and open.
Better:
I try to learn fast and talk to new people.
Best:
I adapt easily by observing, listening, and learning from others. I keep an open mind and positive attitude wherever I go.
52) How would you describe your work ethic?
(İş ahlakınızı nasıl tanımlarsınız?)
Simple:
I am honest and hardworking.
Better:
I always do my job carefully and respect rules.
Best:
I’m responsible, respectful, and committed to doing my job well. I believe good work ethic means being on time, reliable, and professional.
53) What are your hobbies or interests outside of work?
(İş dışında hobileriniz veya ilgi alanlarınız nelerdir?)
Simple: I like music and walking.
Better: I enjoy traveling, reading, and spending time with my friends.
Best: I enjoy reading about different cultures, traveling, and learning new languages. These hobbies help me connect better with passengers from around the world.
54) How do you handle jet lag or tiredness?
(Jet lag veya yorgunlukla nasıl başa çıkarsınız?)
Simple:
I rest and drink water.
Better:
I sleep early and drink a lot of water before flights.
Best:
I manage jet lag by planning my sleep, staying hydrated, eating light meals, and keeping a positive mindset. Taking care of my body helps me stay alert and professional.
55) What is your understanding of professionalism?
(Profesyonellikten ne anlıyorsunuz?)
Simple:
Being polite and doing your job well.
Better:
Professionalism means being respectful and serious about work.
Best:
To me, professionalism means showing respect, responsibility, and good attitude at all times — both in and out of uniform. It’s about representing the airline’s values everywhere.
✈️ Part 11: Final Impression & Personality
56) What do you think is the most rewarding part of being a cabin crew member?
(Kabin memuru olmanın en ödüllendirici kısmı nedir?)
Simple:
Helping people makes me happy.
Better:
The best part is helping passengers and traveling.
Best:
The most rewarding part is meeting people from different backgrounds and making their travel comfortable. It’s wonderful to know that my work can make someone’s day better.
57) What will you bring to our team if you are hired?
(Eğer işe alınsaydınız, ekibimize ne katardınız?)
Simple:
I will bring a positive attitude.
Better:
I will bring energy, teamwork, and respect.
Best:
I will bring enthusiasm, strong communication skills, and a positive team spirit. I always do my best to support others and create a pleasant atmosphere on board.
58) How would you handle a situation if you saw a colleague being rude to a passenger?
(Bir meslektaşınızın yolcuya kaba davrandığını görürseniz ne yaparsınız?)
Simple:
I tell them to be polite.
Better:
I would stay calm and help solve the situation politely.
Best:
I would try to calm the situation professionally and support my colleague while ensuring the passenger feels respected. Later, I might discuss it privately or report it if necessary.
59) What does customer satisfaction mean to you?
(Müşteri memnuniyeti sizin için ne ifade ediyor?)
Simple:
Passengers are happy with service.
Better:
It means passengers feel safe, happy, and respected.
Best:
Customer satisfaction means passengers feel valued, comfortable, and cared for from the beginning to the end of their journey. It’s the heart of excellent service.
60) What will you do if you are not selected this time?
(Bu sefer seçilmezseniz ne yaparsınız?)
Simple:
I will try again.
Better:
I will learn from this and try again next time.
Best:
I will take it as a learning experience, ask for feedback, improve my skills, and apply again. I believe persistence and learning are the keys to success.
KEY WORDS - TAGS
kabin memuru mülakat soruları
cabin crew interview soruları
kabin memuru mülakat rehberi
kabin memuru İngilizce mülakat örnek cevaplar
Turkish Airlines kabin memuru mülakat soruları
kabin memuru mülakatına nasıl hazırlanılır
kabin memuru CV örneği ve mülakat ipuçları
kabin memuru A2 B1 İngilizce pratik
kabin memuru hangi sorular sorulur
kabin memuru İngilizce testi nedir
kabin memuru sınavı nasıl geçilir
Hazırlığınızı bir üst seviyeye taşımak ister misiniz?
Ben, Gamel Hoca, sizler için iki ücretsiz Udemy kursu ve dört e-kitap hazırladım.
Tüm kaynaklara gamelhoca.com adresinden ulaşabilir ve YouTube kanalımda haftalık canlı dersleri takip edebilirsiniz:
Comments